DRKNYT / Refund & Cancellation Policy

Refund & Cancellation Policy

Clear boundaries for studio work, recurring access, and purchases made directly through DRKNYT.

Updated 2026-09-10

Scope

This policy applies to purchases made directly through drknyt.com unless a product-specific agreement, statement of work, or order form states different terms.

Before work begins

Studio services are scope-first. DRKNYT confirms fit, deliverables, timing, ownership, and payment terms in writing before accepting payment.
For Project Direction and Product Reality Review, you may request a full refund before DRKNYT begins the scheduled work.
If a signed statement of work or order form contains different cancellation terms, that agreement controls for that engagement.

Project Direction

Once the working session begins, the charge is non-refundable except where required by law or when DRKNYT does not deliver the agreed written decision brief.
Please contact us as early as possible if you need to reschedule. A new date depends on current studio capacity.

Product Reality Review

Once review work begins, the charge is non-refundable except where required by law or when DRKNYT does not deliver the agreed review scope.
A Product Reality Review is a diagnostic deliverable. Remediation, implementation, security testing, and compliance work are separate unless the written scope says otherwise.

Prototype and build engagements

Prototype Sprint and Build Partnership payment milestones, reservation terms, delivery conditions, and cancellation rights are defined in the accepted statement of work before payment.
Canceling a Build Partnership stops future approved cycles; work already completed or underway in the current approved cycle is not automatically refundable.
If DRKNYT ends an engagement before earning a prepaid amount, we will return the unearned portion unless the signed agreement or applicable law requires a different result.

LabPass and recurring access

LabPass is included free with a verified DRKNYT Profile; no new LabPass subscription is required. Existing paid subscriptions retain their billing controls and applicable cancellation terms.
For any active recurring subscription, cancellation stops future renewals. Unless access is suspended for safety, abuse, or a terms violation, paid access continues through the end of the current billing period.
Duplicate or erroneous charges, and charges for access DRKNYT could not provide because of a documented service issue, are eligible for review and refund.

How to request help

Email lab@drknyt.com from the address used for the purchase and include the receipt or invoice number, the offer or product name, and a short description of the issue.
Approved refunds are returned to the original payment method. Posting time depends on Stripe, your bank, or your card issuer.
Product-specific physical goods, licenses, or services may have separate delivery, return, or replacement terms shown on that product's surface before purchase.

Questions or refund requests

Email DRKNYT ↗Read the policy record for software ↗